1: How can I request a quote?
Our quotes are typically provided within 24 hours of receiving your inquiry. For urgent requests, feel free to contact us directly via email or other means.

2: Can I order samples?
Absolutely! We encourage you to contact us to discuss your sample needs.

3: How long will it take to receive my order?
Processing times depend on the order quantity and seasonality. Typically, smaller orders ship within 3-20 business days, while larger orders may take around 30 business days. We’ll keep you updated on your order progress and provide an estimated delivery timeframe.

4: What is the minimum order quantity (MOQ)?
The minimum order quantity varies depending on the specific model you choose, typically ranging from 500 to 2000 pieces based on FOB terms. We may be able to accommodate smaller trial orders for certain models; please contact us to discuss your needs.

5: What payment methods do you accept?
Voosound offer a variety of convenient payment options, including T/T, Payoneer, Paypal, and other online payment methods.

6: Do you offer custom services (OEM/ODM)?
Yes, we are experienced in providing custom solutions. Feel free to contact us to discuss your specific requirements.

7: Can I brand the product with my logo?
Absolutely! We can incorporate your logo onto the product. Please provide your logo artwork for a quote.

8: What kind of warranty do you offer?
Voosound stand behind the quality of our products and typically provide a one-year warranty for your peace of mind.

9: Do your products meet safety and quality standards?
Yes, our commitment to quality is reflected in our ISO9001 certified manufacturing process. We also adhere to BSCI social responsibility standards. Our products can be tested to meet various safety and regulatory requirements; please let us know if you have any specific testing needs.